Is it safe to buy through this website?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.
What are the shipping costs?
We offer free shipping worldwide as well as a priority service for $2.95 per order.
How do I know where my order is?
With free shipping, you will receive automatic tracking updates via your registered email address. If you choose priority shipping for $2.95, we'll provide you with a tracking number so you can see it whenever you want in our tracking system.
Where do you deliver and how long will delivery take?
We ship internationally, all over the world, using our network of different couriers and postal services depending on the delivery country. Shipping times vary from country to country but we aim to have all parcels delivered within 14-21 business days from when your order left our dispatch centre.
How long until my order is dispatched?
We usually process and dispatch the order on the same day providing it is a business day. While this is our aim, please allow up to two days before contacting us regarding your order
What payment methods are available?
The following payment methods are available: Paypal, Credit and Debit Card (Visa/Mastercard)
Can I cancel or modify my order?
Yes, of course. You can cancel your order in the next 24 hours by contacting us through our social networks or by email. Unfortunately, it is not possible for us to modify an order once it has been placed.
I received a faulty / different product. How can I return it?
Due to the inconvenience for the customer the process of returning a product and the costs involved, we do not offer returns but reshipment of the same product at no cost, within 14 days of receiving the order. If you receive a defective or different order than the one you ordered, please contact us through our social networks or by email as soon as possible.
I don't like the product I ordered, I want to return it.
Unfortunately, it is not possible to return or opt for a refund if the product is not to your liking or does not suit you.
I still don't see a refund in my bank account.
It may take some time before your refund is officially posted. Please wait a couple of days and look at your bank account again.
I want a product but it's out of stock.
Normally, if a product out of stock is in high demand, we replace it in a few days. On the other hand, if it is a product with very little demand, we end up removing it from our catalogue. If you have seen or see a product that you want and it is no longer there or it takes a long time to restock, please contact us and we will attend you personally.
How do I change my shipping details?
Please contact our Customer Service Team as soon as you realize a mistake in order for us to update your details.
How do I know what size to choose?
All our products have a sizing guide in their description. Simply scroll down the product page to locate the size chart. We advise our customers to follow the size guide to avoid the hassle of returns due to sizing.
Do you store my personal information in your database?
No, we do not store any personal information in our database.
Why did I received just half of my order?
In most cases, we always try to ship the entire order in one package. Depending on stock availability, we may ship the items separately in order for the items to get to you fast. As soon as our warehouse staff confirms stock of the other items, we ship them right away. This usually takes about 2-3 days.
Will I have to pay customs fees?
Your order may be liable for charges or fees as a result of customs laws relevant to the delivery country. We recommend that you view and make yourself aware of any country specific customs fees by visiting you country customs agency website, where guidelines relating to such fees will be outlined. You can read more on customs information by visiting our Terms of Service page.
How can I contact you?
You can contact us through our social networks (Instagram, Facebook, Pinterest, Whatsapp or Telegram) or by email to speakloudco@gmail.com